s32 Privacy Policy —
Your Data Is Completely Safe With Us

1 Introduction & Scope

s32 places the highest importance on your personal privacy. This Privacy Policy explains in detail what information we collect, why we collect it, and how it is used.

Trusted by hundreds of thousands of users across Bangladesh s32 stands on. To uphold that trust, we follow internationally recognized data protection standards.

This Policy s32Applies to all of -'s digital services — including the website, mobile app, live chat, and email communications.

2 What Information We Collect

s32 Only the information necessary to operate the service is collected. Nothing beyond that is requested.

There are two ways we collect information:

• Information You Provide Directly: Information you provide when registering, making a deposit, or contacting support.
• Automatically Collected Information: Data collected automatically via cookies and log files whenever you use the platform.

3 How Your Information Is Used

s32 Your information is used for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: For processing deposits, withdrawals, and bonus payments.
• Fraud Prevention: Detects unusual activity to keep your account protected.
• Service Improvement: To analyze user experience and improve the platform.
• Customer Support: To address your questions and resolve any complaints.
• Legal Obligations: To meet applicable laws and regulatory requirements.
• Personalised Offers: To offer relevant bonuses and promotions tailored to your preferences.

4 Data Retention & Validity

s32 Your data is not kept longer than necessary. However, certain information must be retained for a defined period for legal and security reasons.

• While Your Account Is Active: All data is retained for as long as your account remains active.
• After Account Closure: Financial transaction data is retained for 5 years; personal data is retained for 1 year.
• Legal Requirements: Certain data may need to be retained for an extended period under court or regulatory authority orders.

All data is stored on internationally certified secure servers, with both physical and digital security measures in place at our data centers.

5 Sharing Data with Third Parties

s32 Your data is never sold or shared with advertisers. However, limited information may be shared in the following circumstances:

• Payment Processing Partners: Mobile Pay, Nagad, Rocket — only the minimum required information is shared to complete transactions.
• IT Security Services: Trusted technology partners helping us maintain robust cybersecurity.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention Agencies: With industry-wide databases to prevent fraud and money laundering.

All third parties with whom information is shared are s32are contractually required to comply with an equivalent privacy policy.

6 Cookies & Tracking Technologies

s32Cookies are used on the website and app. Cookies are small files stored on your device that help improve your browsing experience.

You can disable optional cookies through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.

7 Your Rights Over Your Data

s32Every user registered with s32 holds the following rights over their personal data:

To exercise any of these rights, email our support team. We will respond within 30 days.

8 Protection of Children & Minors

s32 We strictly refrain from providing services to anyone under the age of 18.

• Age Verification: Age is verified at registration. If there is any doubt, a government-issued ID will be requested.
• Minor Detection: If any user is found to be under 18, their account will be closed immediately.
• Data Deletion: Any data found to belong to a minor will be deleted immediately.
• Parental Responsibility: Keep your devices and account secured from minors in your household.

9 Security Measures

s32 We apply industry-leading technical and organisational measures to keep your data safe.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Automated Fraud Detection: Our AI-powered systems detect unusual activity in real time.
• Secure Server Infrastructure: 24/7 physical and digital security at our data centers.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Restricted Access: Only authorised personnel have access to specific data.

Please note, however, that no system on the internet is 100% secure. We also encourage you to use a strong password and never share it with anyone.

10 This policy may be updated

s32 This Privacy Policy may be updated when necessary. If changes are made:

• A clear notice will be displayed on the platform.
• Registered users will be notified via email or SMS.
• You will be given 30 days' notice before any major changes take effect.
• If you do not agree to the updated policy, you will have the option to close your account.

You can check the "Last Updated" date at the top of this page to see when changes were last made.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please don't hesitate to reach out to us:

Our Data Protection Officer (DPO) handles all privacy-related requests. We take every request seriously.